Frequently Asked Questions

Our pet tags are made of renewable thermoplastic made from the starch of plants such as corn, sugarcane and sugar beet, making it environmentally friendly, sustainable. As this item is 3D printed you will see layer lines, it will not be perfectly smooth. Each item may differ slightly.

Our pet tags are very lightweight and waterproof. They do not break easily. 

While our tags are durable, they are NOT chewy-proof. These Tags are not suitable for dogs & cats prone to chewing. Please keep away from small children. Our studio is not liable for damaged tags as a result of chewing.

Every Tag comes with one split ring unless Upgraded clips are purchased in the order.

If your dog or cat mistakes his/her tag for a chew toy. We are happy to assist with replacement. We do have a Special Chew Replacement Fee available for situation like this. To take advantage of that discount, please Email us and we’ll be glad to help you. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Google Pay, Apple Pay.
  

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 15 business days.

  Import duties, taxes, and charges are not included in the item price or shipping cost. Unfortunately this is required by law, these charges are the buyer's responsibility.

  International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

We gladly accept cancellations with in 1 day of purchase.

Custom or personalized orders can’t be returned or exchanged.

Shipping destinations:

• We ship both locally and worldwide.
  

Shipping times:

• We ship within 15 business days.
• US orders take 3-5 business days to be delivered.
• Canada orders take 3-7 business days to be delivered.
• International orders take 5-21 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors.
  

Our studio is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment.